Being able to contact your cloud web hosting provider whenever you have any questions or experience any troubles is important and how fast they'll reply and react can be essential, in particular when your web site is business-oriented, as more downtime can often mean losing prospective customers. The support options are usually a way to identify actual suppliers from resellers. The second in most cases reply only to e-mail messages or support tickets and you'll have to wait for a day or maybe more so as to get a reply. If the issue involves a few replies, you could end up losing a few days in order to have a basic problem resolved. Using a legitimate and reliable web hosting supplier, you should be able to get in touch with the support team anytime and receive a prompt response no matter what the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Web Hosting

All of our Linux cloud web hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our web hosting solutions well before you make an order or you're a current client and you have any question or a difficulty, you are able to contact us anytime, which includes holidays and weekends. We have a number of channels to contact us - a couple of telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex matters or any troubles that require additional time to research and deal with. Unlike a number of other web hosting service providers, our trouble tickets feature a warranted max reply time of just one hour, therefore regardless of what the trouble is, it'll be resolved in a timely manner and you will not waste days so as to get something fixed.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour maximum reply time warranty, you will get quick support when you buy a dedicated server through our company. Our customer and technical support crews are available 24/7/365, therefore any time you open a support ticket through your billing account or you send an email message regarding any issue with your server or the pre-installed software on it at any time of the day, you'll get a response within 1 hour, even during holidays. Our ticketing system is the best option in case the matter in question needs longer time to be solved or if it has to be forwarded to our administrators, because it is much easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live representative using our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.