If you’ve purchased a web hosting package and you have some enquiries in regards to a concrete feature/function, or if you have bumped into some problem and you need help, you should be able to get in touch with the respective technical support team. All web hosting companies use a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, as the best way to fix an issue most often is to use a ticket. This form of communication renders the responses sent by both sides simple to track and enables the tech support engineers to escalate the problem in case, for example, an administrator needs to step in. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll need to have at least two different accounts to contact the tech support team and to actually administer the hosting space. Non-stop switching between the accounts might often be a nuisance, not to mention the fact that it requires lots of time for the vast majority of hosting providers to respond to ticket requests.

Integrated Ticketing System in Cloud Web Hosting

In contrast to what you may find with numerous other hosting providers, the ticketing system that we use with our Linux cloud web hosting is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to memorize different sign-on names and passwords, as you will be able to manage your tickets and the web hosting account itself in a single place. So, if you’ve got a query or stumble upon an obstacle, you can get in touch with our support staff representatives straight away. Our system comes with a smart search functionality. This means that even if you’ve submitted a vast number of tickets through the years, you will be able to find the one that you need without difficulty. In addition, you can see knowledge base guides to fixing commonly encountered challenges.