If you ever experience a problem with your website and are incapable of coping with it yourself, ask the respective web hosting provider’s client service staff to assist you to get the website back online. A swift solution would be the perfect scenario, but many companies respond within twenty four hours and even more, all the more so if you’re dealing with a hosting reseller. Even if the problem can be fixed without much difficulty, your website may not work properly or it may not be accessible whatsoever for a lengthy span of time, so you may lose prospective customers because it’s rather unlikely that anybody will be willing to return to a site that is faulty. With this in mind, you should make sure not only that you can reach your hosting company, but also that they can reply and assist you in a timely manner. If a script update doesn’t go as planned or you erase something accidentally, for instance, the site should be fixed swiftly so as to prevent long unreachability.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting offer a sixty-minute response guarantee, which means that regardless of what query or obstacle you might have, we will always be there to lend you a hand. As a matter of fact, it seldom takes more than half an hour to get an issue solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our help desk support team reps will be at your service 24-7, even on weekends and national holidays, so you’ll always receive swift help. We realize precisely how valuable time can be, so by the time we reply to your e-mail or ticket, we will have probed into the matter and, if we haven’t come up with a solution, we will supply you with more details about what you need to do on your end – if the situation demands this. With our support services, you can be certain that there will be someone to assist you momentarily, no matter what time of day or night it is.