Tech Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Time Guarantee

  • All your help requests will be dealt with within maximum 60 minutes after the trouble ticket or email has been submitted. If your case needs further assistance from a sysadmin, we will direct the support ticket or the e–mail to the person on duty, without delay then leave a comment to inform you that more time will be needed for arriving at a solution. And if you make use of our Admin Services package, any of the server management tasks included there will be carried out whenever you choose.

  • Top quality support service
  • An Outstanding Customer Service

  • We’ll be at your disposal 24–7–365 to reply to any queries that you may have connected with our Web Site Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. In case you also need assistance with server admin tasks, you can take advantage of our Admin Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Web Site Control Panel was installed by default for each Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most of the instructional articles in addition video versions that demonstrate all the operations that you can perform in a highly illustrative way. You can find the help articles and the video tutorials in the upper right corner of each Web Site Control Panel section.