Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Resolution Warranty

  • Each ticket that you send to our tech assistance staff will be answered in less than one hour. The standard requests shall be answered right away. Nevertheless, if the help request you have posted needs help from a qualified technician, we will address the ticket to him and will let you know about the postponement.

  • Top quality support service
  • Top–quality Technical Assist Service

  • We will be working for you around the clock to provide you with advices and tech support and also to assist you with any issue that you could come across whilst monitoring your virtual server. We can easily support you with all pre–configured software packages, like your OS, server admin panel (based on the VPS type) and the Web Site Control Panel designed 100% by our developers.

  • Intuitive help center
  • An Informative Help Zone

  • A complete and regularly updated knowledge base is included in our custom–built Web Site Control Panel. It provides quick tips on how to carry out all the common site maintenance tasks. The Help zone offers detailed how–to articles and reviews and step by step video training. You can gain access to the Help section by clicking on the Help or Video buttons in the right part of each Control Panel section.